Every hospitality firm has its own distinct approach to operations. You could recall a certain hotel because of the chocolates placed on your pillow by a kind maid. Towel monkeys that sit on the bed to greet you may be made by a cruise operator. When you arrive at a tropical hotel, you could be greeted with a flower. All of these things are part of a corporate culture that aims to improve the visitor experience. Each location’s training helps to guarantee that everyone has a consistent experience.

In bigger chains, training is also necessary to maintain uniformity among employees. Chains must represent the same culture, though with some modification, in everything from the way pillows are fluffed to how the lobby is organized. So, wherever the person is from, the hospitality staff should act and do things consistently.

If a risk arises at the hotel, visitors look to the personnel for guidance. After all, the personnel is familiar with the area, and the guests are not. At Auriga, we ensure staff members are educated with basic safety procedures. We equip them in preparing and establishing strategies in critical situations. This is critical because if the staff is unsure of what to do, people panicking while trying to figure out what to do is a totally unlikely situation.