Total Quality Management

We try to improve your company by equipping you to provide the finest of services and thus keeping your F&B business in top shape.

Hotel Classification Requirement and Implementation

Over the last several decades, there has been a growing interest among academics and operators in the quality of service in the hotel industry. To begin, it is vital to note that the diversity of the hospitality sector influences hotel quality classification. There are certain requirements as per the guidelines of the specific authority and Auriga follows the same placing you at the safe point.

Standard Operating Procedures Set up Assistance

A Standard Operating Procedure (SOP) is a set of written instructions that document a routine or recurring action that a Hotel does. Aurega makes sure the SOP we curated aids in the preservation of the quality and consistency of service and standards in your hotel.

ISO Recommendations

ISO standards are worldwide standards that have been agreed upon by professionals all around the world. Quality management standards to aid in the efficiency of work and the reduction of product defects. Environmental management standards may assist to decrease environmental impacts, waste, and make a company more sustainable. Auriga assists in decreasing workplace accidents by keeping standards for health and safety in the workplace.

Health , Safety and Hygiene Support

Food safety is frequently difficult to follow due to the vast volume of food produced in hotels and hospitality, as well as the big workforce to monitor. Ensuring health and hygiene support for the guests to keep the environment seem inviting is also important. We try keeping the tasks finished efficiently by training employees on what to accomplish and what is expected of them.

Mystery Guest Auditing

Mystery Audit is a form of retail audit undertaken to evaluate our business. Mystery guests and auditors are sent to the hotels/restaurants to provide input on factors such as retail employee conduct, interaction and customer experience, and pricing policy compliance.  The honest reviews help us upgrade into better versions of our business.It is very important to hire a mystery shopper that works towards the goal of ensuring that the hotel provides the best quality service.