Human Resource & Training

The hotel sector employs a varied workforce, with a wide range of jobs that may or may not need extensive schooling. Check-in clerks, concierge providers, and managers have different requirements than valets, cleaning staff, and restaurant waiters. However, because the whole workforce reflects a hotel's hospitality culture, everyone must be taught in particular specific values and standards from top to bottom.

Recruitment and Placement Support

In bigger chains, training is necessary to maintain uniformity among employees. Chains must represent the same culture, though with some modification, in everything from the way pillows are fluffed to how the lobby is organised. So, wherever the person is from, the hospitality staff should act and do things consistently.

Payroll Administration

Payroll is the process of reimbursing your employees for the services they deliver. The fundamental objective of your payroll system is to ensure that you pay your employees accurately and on time. Auriga actively assists you in maintaining a fast and proper payment system, as well as providing outstanding assistance to your organisation in order to retain your staff.

Training and Talent Development

Auriga takes pride in providing specialised training to your staff so that you can guarantee everyone about having a consistent experience. Every hospitality firm has its own distinct approach to operations. You could recall a certain hotel because of the chocolates placed on your pillow by a kind maid. Towel monkeys that sit on the bed to greet you may be made by a cruise operator. When you arrive at a tropical hotel, you could be greeted with a flower. All of these things are part of a corporate culture that aims to improve the visitor experience, and we sought to equip you with the same.

Key Performance Indicators Evaluation

The only goal of corporate training is to enable employees to convert knowledge into skill. This is why we work hard to match learning with the intended performance of learners and the company as a whole. The ability of workers to apply what they have learned in the classroom to their employment is a key KPI for determining the success of training. Indicators like time to proficiency, knowledge and skill retention, transfer of training, stakeholder satisfaction, etc are Auriga’s key factors to measure employee performance.

Current System Auditing and Development

If a risk arises at the hotel, visitors look to the personnel for guidance. After all, the personnel are familiar with the area, and the guests are not. At Auriga, we ensure staff members are educated with basic safety procedures and are audited for their performance. We equip them in preparing and establishing strategies in critical situations. This is critical and aids them in developing their core skills.